Last week I posted on LinkedIn about the 5 C's of Crisis Communication: Compassion, Clarity, Consistency, Commitment and Calm. In a series of blog posts, I am drilling down into the five components and how we can apply them to our crisis communications approaches, starting with compassion. For more than 30 years, Michael West's research has focused on organizational culture and effectiveness, particularly in health services. This article "How to lead with compassion in times